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20 May 2000 Kee & Co., Ltd 34 Regent Street London, UK

Dear Sirs:

Thank you for your letter of 15 May referring to the consignment of cotton goods sent to you per SS Ocean Emperor. We regret to note your complaint.

We have investigated the matter thoroughly. As far as we can ascertain, the goods were in first class condition when they left here. The bill of lading is evidence for this. It is obvious that the damage you complain of must have taken place during transit. It follows, therefore, that we cannot be held responsible for the damage.

We therefore advise you to make a claim on the shipping company, Emperor Line, who should be held responsible.

We are grateful that you have brought the matter to our attention. If you wish, we would be happy to take issue with the shipping company on your behalf.

We look forward to resolving this matter as soon as possible.

Yours faithfully,

Tony Smith Chief Seller

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——先生:

貴公司于五月十五日來信投訴經(jīng)由海洋皇帝號裝運的棉花出現(xiàn)問題，本公司非常遺憾。

經(jīng)撤查，證實該批貨物離埠時完好無缺，提貨單可作證明。

相信損壞是發(fā)生于運送途中，因此本公司不能答應(yīng)貴公司索償。賠償責任應(yīng)由有關(guān)的船公司承擔。

本公司感激貴公司知會本公司上述事宜，亦樂意代向船公司商討賠償問題。

盼望能盡早解決有關(guān)問題。

銷售部主任 托尼.斯密思謹上 2000年5月20日