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20 May 2000 Kee & Co., Ltd 34 Regent Street London, UK

Dear Sirs:

Thank you for your letter of 20 May regarding your order no.354 for 8 carpets manufactured to your client‘s design and specifications.

We appreciate your problem. At the same time, we are sure that you can understand the difficulties we had in satisfying your client‘s complex specifications.

Since the consignment is a special design, made to order for your client, we are unable to return it to our in inventory. Consequently, we cannot honour your request.

Perhaps your client can find another use for these specially designed carpets.

Thank you for giving us this opportunity to explain the situation.

Yours faithfully,

Tony Smith Chief Seller

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——先生:

多謝五月二十日來(lái)信，提及第354號(hào)定單按照貴客戶(hù)指定設(shè)計(jì)和規(guī)格制作的八條地毯。

本公司誠(chéng)意為貴公司效勞；同時(shí)亦希望貴公司諒解在切合貴客戶(hù)復(fù)雜要求時(shí)所遇到的困難。

由于該定單是專(zhuān)門(mén)訂造的，所以恕難接受退貨。

貴客戶(hù)或能就該批貨物作另外的安排。

上述事宜，還望諒察。

銷(xiāo)售部主任 托尼.斯密思謹(jǐn)上 2000年5月20日