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20 May 2000 Kee & Co., Ltd 34 Regent Street London, UK

Dear Sirs:

Our order No.250 of 6 May for upholstery materials has now been delivered.

We have examined the shipment carefully and, to our great disappointment, find that they are not of the quality we ordered.

The materials do not match the samples you sent us. The quality of some of them is so poor that we feel that a mistake has been made in making up the order.

The goods do not match the requirements of our company. We have, therefore, no choice but to ask you to take the materials back and replace them with materials of the quality we ordered. We are very keen to resolve this matter amicably. If you can replace the materials, we are prepared to allow the agreed delivery time to run from the date you confirm that you can supply the correct materials.

We look forward to your early reply.

Yours faithfully,

Tony Smith Chief Buyer

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——先生:

五月六日訂購(gòu)的第250號(hào)家具裝飾定單現(xiàn)已運(yùn)抵本公司。

經(jīng)查驗(yàn)后發(fā)現(xiàn)貨物質(zhì)素與商訂的不相符合，本公司極感失望。

該批貨色與樣本質(zhì)素相差甚遠(yuǎn)，部分質(zhì)量極之差劣，令人懷疑訂購(gòu)過程可能出現(xiàn)錯(cuò)誤。

由于貨色與本公司要求不符，因此要求退貨，并換回定單要求之貨色。

本公司誠(chéng)意希望能友好地解決該問題。如貴公司接受上述安排，本公司準(zhǔn)備待貴公司確定能供應(yīng)合格貨物起計(jì)算交貨日期。

敬希早日回覆。

采購(gòu)部主任 托尼.斯密思謹(jǐn)上 2000年5月20日